Fabulous Masterpieces has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by writing to: Customer Care, Fabulous Masterpieces, 71 Lime Grove, London, W12 8EE as soon as possible. Alternatively please email us at customercare@fabulousmasterpieces.co.uk
RETURN INSTRUCTIONS:
Prior to returning any item(s) to Fabulous Masterpieces you must first email our Customer Service Department at customercare@fabulousmasterpieces.co.uk with the following details:
- Item(s) you want to return
- Specify reason for return: damaged, received incorrect item or size, quality of item not as expected, etc.
- Specify what action you would like us to take for you: Free Replacement or Refund
Unless it was our shipping error, the customer must pay for the return postage charge.
Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
Then once we have received your returned item, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.
Unstretched Paintings
If you are not satisfied in any way with a Fabulous Masterpieces unstretched oil painting (i.e. a painting that is sent to you rolled up in a secure tube and not stretched on wooden bars) you may exchange it or return the item for a refund for the cost of the purchased item(s) within 21 days from the date the order was shipped by us to you.
Stretched Paintings
For stretched paintings, item(s) returned within 21 days will qualify for a STORE CREDIT of the same amount as the original purchase price. It is not possible to receive a refund once your painting has been stretched. However, all paintings are checked by a master artist and by us before it is stretched. We will also send you a photo of your painting before it is stretched for your approval. We will do everything possible to make sure you are delighted with your painting.
PACKAGING:
To return your item(s) please pack them in the original tube or box and include the returns form which we will email you. Be sure to specify the reason for the return, and what action you would like us to take: Replacement or Refund. Please ensure that the original packing slip is returned with the item(s), so we can process your return in a timely manner.
Items returned damaged:
We gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take extreme measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies: 1) We can return the damaged items(s) to you at no further charge. 2) We can refund you 50% of the purchase price of the items(s)
OUR COMMITMENT:
We are committed to protecting your privacy. We use the personal information you give us, such as your billing, delivery and e-mail addresses, to process and keep you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. Under no circumstances do we rent, trade or share your e-mail address with any other company for marketing purposes.
CHOICE TO OPT-OUT:
If you are no longer interested in receiving announcements and other marketing information from us, please e-mail your request to marketing@fabulousmasterpieces.co.uk with the title "Remove Me" in the subject line. Please include your complete name and mailing address (as well as your e-mail address) if you prefer not to receive direct mail postcards or catalogues from us.
WE LINK TO OTHER SITES:
This Web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
YOUR AGREEMENT:
By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.
Disclaimer and Liability
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations.
Copyright and other rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Fabulous Masterpieces. All rights are reserved.
Legal Governance
Your use of this site and any contract between you and Fabulous Masterpieces for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.
VAT (Value Added Tax)
European Union, United States & Other Countries: On Prices listed on the website no VAT is applicable but prices may be subject to local taxes, import duties or customs charges. Fabulous Masterpieces is unable to accept responsibility for charges levied by other countries as customs policies vary widely from country to country. We suggest you contact your local customs office for further information. Please also be aware that cross-border shipments may be subject to opening and inspection by customs authorities.
INTERNATIONAL CUSTOMS IMPORT DUTIES
If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. Usually there are no duties for paintings shipped in small quantities.