Privacy Policy

We respect your privacy. This policy explains how we handle personal information when you browse our website, contact us about an artwork, order a hand-painted reproduction or commission a portrait. We aim to use information only where needed to provide our service, operate our business and meet our legal obligations.

1. Who we are

Fabulous Masterpieces Ltd is responsible for deciding how personal information is used for our business activities (the “data controller”).

Registered office: 36 Manor Way, Beckenham, BR3 3LJ, United Kingdom. We operate as an online art business; our registered office is not a public showroom or visiting gallery.

Email: info@fabulousmasterpieces.co.uk | Telephone: +44 (0)20 8354 1818.

For questions about personal information or to exercise your data-protection rights, please email us at the address above.

2. Information we collect

• Contact and enquiry details: your name, email address, optional telephone number, enquiry subject, message and any details you choose to provide.
• Orders and commissions: artwork requested, dimensions, delivery and billing details, quotation details, payment status, correspondence, approval decisions and any agreed alterations.
• Photographs and reference materials: images you upload or email for portraits, reproductions or wall mock-ups, which may contain identifiable people, including children.
• Website and technical details: information such as device, browser, IP address, cookie preferences, and site activity, to the extent collected by our site and tools.
• Payment information: our payment providers process payment-card details. We receive the payment and transaction information needed to manage the order; we do not need your complete payment-card number to fulfil it.

If you are ordering a portrait involving another person, please ensure you are entitled to share the photographs and personal details you provide.

3. Why we use information and our lawful bases

• Enquiries, quotes and orders — contract or steps before a contract: to reply, discuss requirements, prepare quotations, produce paintings, arrange approvals, manage payments and organise delivery.
• Business administration and support — legitimate interests: to respond to queries, maintain accurate order records, troubleshoot the site, protect it against misuse and improve our service, while balancing these interests against your rights.
• Accounting and compliance — legal obligation: to keep financial records, deal with applicable legal requirements and respond to lawful requests.
• Optional analytics and marketing — consent or another applicable lawful basis: where required, we use your choices to determine whether non-essential analytics technologies operate. We send promotional marketing only where we have a lawful basis and meet electronic-marketing rules; you can opt out of marketing at any time.

We do not need marketing consent to answer an enquiry or fulfil a purchase.

4. Photographs and bespoke artwork

We use customer photographs and reference images to assess an enquiry, create the requested painting or portrait, discuss amendments, and provide approval photographs. Where necessary, we share only the relevant images and instructions with the artist or production partner working on that commission.

We do not treat a customer supplying a photograph for a commission as permission to publish it. We will seek separate permission before using identifiable customer-supplied photographs or commissioned portraits in our public portfolio, advertising or social media, unless another clear legal basis applies.

We take additional care with pictures of children and ask that these are shared only where the sender has appropriate authority to provide them.

5. Who we share information with

We share personal information only where reasonably required for the purposes described above. Recipients may include:

• Artists and production partners: the information and reference images needed to produce or finish a commissioned artwork.
• Payment and ecommerce providers: including PayPal and the WooCommerce systems supporting our checkout and order management.
• Delivery and framing partners: the name, contact and delivery details necessary to complete the order.
• Website, hosting and email services: Service providers supporting our website and communications, including 123 Reg for hosting, Titan for business email and Brevo for automated transactional website emails, together with authorised technical support.
• Analytics providers: Google Analytics, only to the extent configured and permitted by the website’s applicable cookie and privacy settings.
• Professional advisers or authorities: where legally required or necessary to exercise or defend legal rights.

We do not sell customer personal information to advertisers.

6. International transfers

Because we work with customers internationally and may use artists or technical service providers outside the United Kingdom, some personal information may be accessed or processed overseas.

Where a transfer is covered by UK data-protection rules, we will use an applicable adequacy arrangement or other appropriate legal safeguards as required. You may contact us for information about the safeguards relevant to your data.

7. Cookies and analytics

Our website uses essential cookies and similar technology for functions such as the shopping basket, checkout, security and recording your privacy choices.

We may also use Google Analytics to understand how visitors use the website. Where consent is required, optional analytics cookies are set only after the visitor makes the relevant choice in the cookie banner. You can revisit your decision through the “Cookie settings” link on the website.

You can also manage cookies in your browser. Blocking essential cookies may affect checkout or other functions.

8. How long we keep information

We keep information only for as long as it is needed for the purposes above, taking account of contractual commitments, record-keeping obligations, possible disputes and whether you may reasonably require future support for an order.

Order, invoice and payment records are generally retained for the period required by applicable tax and accounting laws. Enquiry correspondence that does not lead to an order is reviewed and deleted when no longer needed. Commission photographs and approval records are retained for fulfilment, quality assurance and any reasonably required follow-up, then reviewed for deletion or secure archiving.

Where appropriate, you may ask us to delete photographs or other information earlier, subject to information we need to retain by law or for an ongoing order or dispute.

9. Keeping information secure

We take reasonable technical and organisational precautions to protect information, including restricting access to people who need it to provide our service and using established providers for payments, hosting and email. No online system can guarantee absolute security.

Please avoid sending sensitive personal information that is not needed for your enquiry or commission.

10. Your data-protection rights

Depending on the circumstances and applicable law, you may have rights to access personal information, correct inaccuracies, request deletion, restrict or object to certain processing, receive portable data, and withdraw consent where processing relies on consent. These rights are subject to applicable exceptions.

To make a request, email info@fabulousmasterpieces.co.uk. We may ask for information to verify your identity before responding.

You can also complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. We would welcome the chance to address any concern first.

11. Other websites and policy changes

Our website may link to third-party websites. Those organisations have their own privacy information and practices.

We may update this notice as our services or legal requirements change. The current version and its effective date will be available on this page. If a change materially affects how we use information, we will take additional steps where required by law.