Terms & Conditions

Please read these terms before placing an order. They explain how our paintings are commissioned, paid for, approved and delivered, together with your rights as a customer.

1. Who we are

Fabulous Masterpieces is operated by Fabulous Masterpieces Ltd, registered in England and Wales (company number 08431522). Our registered office is 36 Manor Way, Beckenham, BR3 3LJ, United Kingdom. Our operational address is 67 Sulgrave Road, London, W6 7QH, United Kingdom. We are an online art business: neither address is a public gallery or showroom and customer visits are not available.

We operate as an online art business. You can contact us at info@fabulousmasterpieces.co.uk or +44 (0)20 8354 1818. Email and the website enquiry form are our preferred contact methods. We aim to respond within two hours during normal UK working hours, but this is not a guaranteed response time.

These terms apply to purchases from fabulousmasterpieces.co.uk and, unless otherwise agreed in writing, to individually quoted orders placed with us. Any specifically agreed quotation or order confirmation will identify the artwork, price, choices and estimated timescale. If a term conflicts with a non-excludable consumer right, the consumer right prevails.

2. What we supply

We arrange hand-painted oil reproductions, bespoke oil portraits and other individually commissioned paintings. We also offer canvas stretching and handmade framing where selected or separately quoted. Our paintings are created using high-quality oil paints on high-grade linen canvas. Each hand-painted artwork is individually created, so some differences in colour, brushwork, texture and detail from reference images are natural. These differences do not affect your rights if goods are not as described or of satisfactory quality.

Any dimensions, size choices and finish options shown on the product page or set out in your written quotation form part of the agreed order. Photographs and screen colours can appear slightly different depending on lighting and display settings.

3. Placing an order and contract formation

For catalogue paintings, choose the painting, size and available finish, review the total price and delivery charge, and complete checkout. Payment can be made using the methods offered at checkout, including PayPal and eligible debit or credit cards.

For a painting not listed on the website, a portrait from photographs, a special size or a framed order, contact us with the reference image or painting details, preferred dimensions, delivery destination and any special requests. We will provide a written quotation if we can undertake the work.

An automatic acknowledgement confirms that your request or order has reached us; it does not by itself mean that an unusual or bespoke request has been accepted. We will confirm the order and agreed details by email. If we cannot fulfil an order for which payment has been taken, we will refund the relevant payment without undue delay.

4. Prices, VAT, payment and deposits

Prices and applicable taxes are shown at checkout or in the written quotation. For UK consumer orders, prices shown include VAT where applicable. Additional stretching, framing and delivery charges are shown or agreed before payment. We will not increase the agreed price of an accepted order without your agreement. If we are VAT-registered, our VAT number is displayed in the website footer and on applicable invoices.

Website orders are normally paid in full at checkout. Individually arranged bespoke orders may use a deposit and balance-payment schedule agreed in writing; a 50% deposit is commonly proposed for portrait commissions, but the exact terms for your order will be stated in its quotation. The remaining balance is due at the agreed stage, commonly following approval and before dispatch. Deposits and cancellation charges will be handled fairly and will not override statutory rights.

5. Production times

Most hand-painted artworks take approximately five to six weeks to complete, although large, complex or framed orders may take longer. This is an estimate rather than a guarantee unless we expressly agree a firm delivery deadline. The expected timescale will be confirmed when you order. We will notify you if there is a material delay, discuss appropriate next steps and respect any rights you have where delivery is delayed.

Oil paintings may also need time to dry sufficiently before safe packaging and dispatch. Framing and delivery time are additional where appropriate.

6. Photographs, review and approval

Every completed painting is photographed and the images are emailed to you for review and approval before dispatch. Please review them carefully and tell us about any concerns at that stage. We will discuss reasonable adjustments with the artist and arrange appropriate finishing touches where possible.

Requests that substantially change the agreed subject, size, composition or brief may require a revised quotation and timescale, which we will agree with you before undertaking further chargeable work. We will not dispatch the artwork before receiving your approval, unless we have separately agreed an alternative process in writing.

Approval of photographs confirms your agreement to proceed to dispatch; it does not waive your statutory rights in relation to damaged, faulty or misdescribed goods, or prevent you from reporting issues that could not reasonably be assessed from approval photographs.

7. Rolled canvas, stretching and framing

Rolled canvas is included in the listed painting price unless otherwise stated and is delivered in a protective tube. Professional stretching over wooden stretcher bars is an optional additional service, priced by the painting dimensions. Handmade framing is quoted individually according to the selected moulding, dimensions and finish.

As a general practical guide, stretching may be available up to 200 cm on the longest painted side and rolled dispatch up to 270 cm, subject to the specific work and delivery requirements. Contact us before ordering outside these limits. A size being available for stretching does not mean it qualifies for fixed-price delivery.

8. Delivery, packaging and international charges

Rolled canvases include free worldwide delivery. For eligible stretched canvases sent to a UK address, delivery costs £25 including VAT where the dimensions fall within the website’s qualifying limits up to 130 × 99 cm. The eligibility rules are applied at checkout; oversized examples and non-qualifying combinations require a quotation. Larger stretched canvases, all framed paintings and stretched paintings delivered outside the UK require a separately confirmed shipping quote.

Rolled works are packed in protective tubes; stretched canvases receive suitable protective packaging; and framed works receive particularly secure, multi-layer protective packaging appropriate to the artwork and frame. We will communicate dispatch details and available tracking information.

Unless you arrange your own independent carrier, we remain responsible for goods until they are delivered into your or your nominated recipient’s physical possession, in accordance with applicable law. International shipments may incur customs duties, import VAT or handling charges, payable by the recipient unless your quotation or checkout expressly states otherwise. Any known shipping charges and the treatment of foreseeable import costs will be explained before you order.

9. Cancellations and change-of-mind returns

For eligible online or other distance purchases, consumers generally have the statutory right to cancel without giving a reason within 14 days after receiving the goods. However, goods made to the consumer’s specifications or clearly personalised may be exempt from this change-of-mind right. This generally includes individually specified portrait commissions, where the legal conditions are met. Whether a catalogue reproduction qualifies for the exception depends on the circumstances: the fact that it is painted only after ordering does not automatically remove a statutory cancellation right. We will respect whichever rights apply to the particular order.

Where the statutory cancellation right applies, you may cancel by notifying us clearly by email within the applicable period. You then generally have 14 days to return the goods. We will provide the refunds required by law, including standard outbound delivery costs where applicable, and may withhold reimbursement until goods are received or proof of return is provided where permitted. Where disclosed before ordering, you may be responsible for the direct return shipping cost; for items that cannot ordinarily be returned by post, the estimated cost must be provided before purchase.

For genuinely personalised or bespoke commissions that are exempt from the statutory change-of-mind cancellation right, the order is binding when accepted. Because an artist may begin work soon after acceptance, we cannot guarantee that a customer-requested cancellation can be accommodated after commissioning begins. Please contact us immediately if your plans change. We may agree to cancel and will consider any payment retention or additional charge fairly, taking account of work carried out and actual reasonable losses; deposits are not automatically forfeited. None of this restricts mandatory legal remedies.

This section concerns change-of-mind cancellation only; it does not limit your rights where goods are faulty, damaged or misdescribed. Where a statutory cancellation right applies, we will provide the required cancellation information and model cancellation form.

10. Problems with your order and statutory rights

Please contact us promptly if a painting is damaged on arrival, incomplete, faulty or not as described. Where helpful, include your order number and photographs of the issue and packaging. Reporting promptly helps us investigate with the carrier, but it does not replace or shorten statutory time limits.

We will assess the issue and provide any repair, replacement, price reduction or refund required under applicable consumer law. Nothing in these terms restricts your legal rights under the Consumer Rights Act 2015 or other mandatory consumer protections. Customer approval of pre-dispatch photographs does not remove these rights.

11. Customer-supplied photographs, image rights and website content

If you supply photographs or other material for a portrait or reproduction, please ensure you own the material or have appropriate permission to authorise its use for the agreed commission. You give us permission to share those materials with the artists and providers who need them to fulfil your order. We may decline requests where we reasonably believe that reproduction would infringe third-party rights or other law.

Artwork images, logos, text and other site material may be protected by copyright or other rights held by us or third parties. No permission to commercially reproduce website material is granted merely by accessing it. Any photographs supplied by you remain subject to your or the relevant rightsholder’s rights. Details about how we process personal information are provided in our separate Privacy Policy.

12. Website use, third-party services and liability

Please use our website lawfully. Links to third-party websites or payment services may be provided for convenience; those providers operate under their own terms and privacy arrangements. We take reasonable care with website information, but availability and non-essential content may change.

We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of non-excludable consumer rights. Nothing in these terms prevents you from pursuing legal remedies available to you. Other liability provisions will be interpreted subject to applicable law and the requirement of fairness.

13. Changes to these terms, governing law and contact

The version of these terms provided to you when your order is accepted will normally govern that order, together with any expressly agreed quotation. We may update these website terms for future orders, but do not retrospectively change an existing contract without lawful grounds and any agreement required.

These terms are governed by the laws of England and Wales, without depriving consumers resident elsewhere of mandatory protections that apply to them. Courts and dispute-resolution rights are subject to applicable consumer law; this provision does not prevent consumers from exercising rights in a forum available to them by law.

For questions, cancellations or concerns, email info@fabulousmasterpieces.co.uk, use our website Contact Us form, or telephone +44 (0)20 8354 1818. Correspondence about legal matters may also be addressed to Fabulous Masterpieces Ltd at its registered office stated in section 1.