Help & Frequently Asked Questions
Whether you’re choosing your first hand-painted oil reproduction, commissioning a special portrait or looking for advice on framing, we’re here to help. Below are answers to some of the questions we’re most often asked.
Choosing your painting
Can you help me choose a suitable painting?
Of course! Choosing the right painting can be a big decision, and we’re always happy to help.
Whether you’re looking for something to complement your room, need advice on sizes and colours, or simply can’t decide between a few favourites, please get in touch.
We can even prepare a complimentary wall mock-up, showing how your chosen painting might look in your own home. Just send us a photograph of your wall and we’ll take it from there.
Can you reproduce a painting that isn't on your website?
Very possibly! Our collection is extensive, but we know there are thousands of wonderful paintings that aren’t listed.
If you have something particular in mind, simply email us an image, or let us know the artist and painting title.
We’ll happily look into whether we can reproduce it and provide a quotation.
Will my reproduction look exactly like the original?
We take great care to reproduce the colours, composition, detail and character of the original painting as faithfully as possible.
Every reproduction is painted individually by hand, so there will naturally be subtle differences. That’s also part of what makes each painting special — you’re receiving a genuine oil painting, not a printed copy.
Most importantly, we’ll send you photographs of your completed painting for approval before it’s dispatched, so you’ll have the opportunity to see the finished artwork first.
What materials do you use?
We believe the materials are just as important as the skill of the artist.
Our paintings are created using high-quality oil paints and high-grade linen canvases, with traditional painting techniques chosen to suit the artwork.
We want you to receive a beautiful painting that you’ll enjoy for many years to come.
Ordering and payment
How do I place an order?
It’s very straightforward.
If you’ve found a painting in our collection, simply choose your preferred size and decide whether you’d like it delivered rolled or professionally stretched. You can then complete your purchase securely using PayPal or a debit or credit card.
If the painting you have in mind isn’t in our collection, we’d still love to help. Simply email us an image of the artwork, or let us know the artist and painting title, along with your preferred dimensions. We’ll look into what’s possible and provide a personalised quotation.
If you’d like to commission a portrait from a photograph, please send us your chosen photograph, the size you have in mind and any special requests, such as combining people from different photographs or changing the background.
For any bespoke enquiry, the more details you can provide, the better. We’ll review everything, discuss the options with you and provide a quotation with no obligation to proceed.
Do I need to pay in full when ordering?
For paintings ordered directly through our website, payment is made securely at checkout.
For bespoke portraits, special commissions or individually arranged orders, we can usually arrange payment by deposit, with the balance payable at a later stage.
We’ll explain the payment arrangements clearly in your quotation, so you’ll know exactly what to expect before proceeding.
How long will my painting take?
Most paintings take around 5–6 weeks to complete, although particularly large or detailed artworks can sometimes take a little longer.
We don’t rush our artists, as we want them to give your painting the care and attention it deserves.
We’ll give you an estimated completion time when you order and keep you informed of any significant changes.
Will I see my painting before it's delivered?
Absolutely. Every painting is photographed for your approval before we send it to you.
Once your artist has completed the work, we’ll email you photographs so you can see how everything has turned out.
If there’s anything you’d like us to look at more closely or adjust, just let us know. We’ll discuss your comments with the artist and arrange any appropriate finishing touches before dispatch.
We want you to feel confident and happy with your painting before it leaves us.
Portraits from photographs
Can you create an oil portrait from my photograph?
Yes, and this is one of our favourite things to arrange.
We commission hand-painted portraits of individuals, children, couples, families and much-loved pets. We’ve also created portraits of houses, horses and other subjects that hold special meaning for our customers.
Simply send us your favourite photograph and let us know the size you have in mind.
Don’t worry if your photograph isn’t perfect. We can often work with older pictures, combine people from different photographs or discuss changes to the background.
We’ll look at what’s possible and provide a personalised quotation.
How does the portrait commissioning process work?
It all starts with your photograph.
Send us the image you’d like to use, together with your preferred size and any special requests. We’ll review everything and provide a quotation.
Once you’re happy to proceed, we’ll commission an experienced portrait artist to create your painting in oils on canvas.
When it’s finished, we’ll email you photographs for your approval. If any finishing touches are needed, we’ll discuss them with you before arranging delivery.
We’re here to guide you through the whole process, so please don’t hesitate to ask questions along the way.
Stretching, framing and delivery
Can I order my painting rolled, stretched or framed?
Yes, you have all three options.
Rolled canvas: Your finished painting is carefully rolled and delivered in a protective tube, ready for your own framer. Worldwide delivery is free.
Stretched canvas: We can professionally stretch your painting over a wooden stretcher frame, so it arrives ready to hang without needing an additional decorative frame.
Handmade framing: If you’d like something special, we offer a wide choice of beautiful handmade frames, with different mouldings, widths and colour finishes.
We’re always happy to advise on which option would work best for your painting and where you plan to display it.
How much does delivery cost?
We’re pleased to offer free worldwide delivery on all rolled canvases.
If you’d prefer your painting professionally stretched, UK delivery costs £25 including VAT for eligible sizes up to 130 × 99 cm.
For larger stretched canvases, international stretched-canvas deliveries and framed paintings, we’ll provide an individual delivery quotation.
If you’re unsure which option applies to your painting, just ask. We’re happy to explain everything before you order.
How will my painting be packaged and delivered?
We take great care when preparing paintings for their journey, ensuring they are securely packaged and protected during transit.
Rolled paintings are carefully packed in sturdy protective tubes, while stretched canvases receive additional packaging suited to their size.
Our framed paintings receive particularly careful attention. Each one is packed using multiple layers of protective materials and exceptionally secure packaging to ensure the painting and its frame are well protected throughout their journey.
We’ll confirm the delivery arrangements and provide shipping information once your approved painting is ready to leave.
If you have any particular delivery requirements, please let us know.
Returns and other questions
Can I cancel or return my painting?
We understand that commissioning a painting is a considered purchase, and we want you to feel comfortable throughout the process.
Because our paintings are individually created to order, cancellation arrangements can differ depending on the type of purchase and whether the artwork is personalised or made to your specifications.
We’ll always send photographs of your completed painting for approval before dispatch, giving you the opportunity to raise any concerns or discuss suitable adjustments.
If your painting arrives damaged, faulty or not as described, please contact us straightaway. We’ll work with you to resolve the problem in accordance with your consumer rights.
Full details are available in our Terms & Conditions, and your statutory rights are unaffected.
Is it legal to reproduce famous paintings?
Yes, many famous masterpieces can be reproduced legally because their copyright protection has expired.
There are, however, restrictions surrounding some artworks, particularly more recent paintings.
If there’s a particular work you’d like us to reproduce, we’ll be happy to check whether it’s something we can offer.
Can I visit your studio or gallery?
Fabulous Masterpieces is a London-based online art business, rather than a traditional gallery or showroom.
This means we don’t have premises open for customers to visit, but it allows us to work personally with customers throughout the UK and around the world.
Nearly everything can be arranged conveniently by email, from choosing your painting and discussing sizes to reviewing photographs of the finished artwork.
And if you’d prefer to talk things through, we’re always happy to arrange a telephone conversation.
Why are your hand-painted reproductions so competitively priced?
One of the advantages of operating online is that we don’t have the substantial overheads associated with running a high-street gallery.
We also work directly with our artists, allowing us to offer individually hand-painted oil reproductions and bespoke portraits at competitive prices.
What we don’t compromise on is the personal service. We’re here to help you choose your painting, discuss your requirements and make sure you’re happy with the finished result.
I have another question. How can I contact you?
Please do get in touch — we’re always happy to help.
The easiest way is to email info@fabulousmasterpieces.co.uk or use the enquiry form on our Contact Us page.
We aim to respond within two hours during normal UK working hours.
If you’d prefer a telephone conversation, simply include your number and let us know. We’ll be happy to arrange a call.
Still have a question?
Whether you need advice on painting sizes, framing, a bespoke portrait or anything else, we’d be pleased to hear from you.
Send us an enquiryStill have a question?
Tell us what you have in mind and we will come back with the sizes, the finish and a price. No obligation.
